Why Does AutoStore Customer Console Show Disconnected?

The AutoStore Customer Console application may show a Disconnected status along with a pop-up showing it is trying to connect to ASDriver. ASDriver runs as an application on the AutoStore Controller PC and is required for operation of the AutoStore System.

There are a few reasons for this message:

1. The IP address entered in the ASDriver IP address field is incorrect.
   1. If connecting from the Service PC, located on the service mezzanine, you can enter 192.168.0.230.
   2. If connecting from another PC on your network you will need to enter the B-Net IP address of the AutoStore Controller PC which can be retrieved from your IT personnel or Bastian Solutions Support.
2. If you have confirmed the ASDriver IP address is correct and you still see the above messages, it may be that ASDriver is not running on the AutoStore Controller PC.
   1. Using the Service PC use the Remote Desktop Connection application and connect to the AutoStore Controller PC with Computer: 192.168.0.230.
   2. If you are unsure of the login credentials for the AutoStore Controller PC, refer to your site's documentation or contact Bastian Solutions Support.
   3. Confirm the ASDriver application is open by checking the taskbar or for an open window.
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      2. If the application is not open launch it from the Desktop, or from the application located at: C:\AutoStore\ASDriver.
3. If you are unable to reach the AutoStore Controller PC using the Remote Desktop Connection application it may be that the AutoStore Controller PC is powered off.
   1. Following a power outage or system maintenance you will need to manually power back on the AutoStore Controller (contains the ASIO, Network Switch, AutoStore Controller PC, and the UPS)
      1. Locate the UPS at the bottom of the AutoStore Controller and power it on
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         2. 
      2. Power on the AutoStore Controller PC via the power switch located behind the dust filter panel
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      3. Follow the steps outlined above to again attempt to connect to the AutoStore Controller PC and open the ASDriver application

If you have confirmed all steps above and are still seeing the Disconnected status in AutoStore Customer Console reach out to Bastian Solutions Support.