Knowledgebase Article Number
May 5th, 2022, at approximately 9:00 p.m. EST.
At Bastian Solutions, we continually strive to provide superb customer service at the highest standard, and not only reactive but proactive support. Transparency is a key component in helping achieve this objective and with that in mind, we are providing a full root cause analysis for the disruptions in service on April 20th, 2022 described below.
The ticket that was generated for this case has been documented as ticket number: 191297
Wednesday, May 5t, 2022
9:15 PM EST
9:454 PM EST
10:00 PM EST
Excessive amounts of trolleys going to dewrap. They do not understand why these trolleys are going to dewrap.
10:10 PM EST
Error found in logs error code 0000
10:15 PM EST
Dewrap conveyor is full
10:20 PM EST
Called the site and asked for more info.
11:50 PM EST
Controls Resource was called in to assist in troubleshooting.
12:00 AM EST
Site Reported the issue had stopped.
3:00 PM EST
Site Called back in to report the issue had surfaced again.
03:30 AM EST
Development Resource was called in, and after bringing them up to speed they verified the system was working as expected. due to the dewrap lane being full.
Next Steps and Preventive Actions:
Our commitment to you:
Bastian Solutions understands the impact of the disruption that occurred and affected operations for your organization. It is our primary objective in providing our clients with superb customer service, and we assure you we're taking the required preventative measures to prevent reoccurrence.