Jafra order Cubing issue
At Bastian Solutions, we continually strive to provide superb customer service at the highest standard, and not only reactive but proactive support. Transparency is a key component in helping achieve this objective and with that in mind, we are providing a full root cause analysis for the disruptions in service due to Order Cubing.
Daniel Williamson (Jafra) contacted support via email to request a ticket was opened to review ongoing cubing issues
Updated to Box size dimensions were put in place to see if this resolved the issue. The site to conduct further testing.
Additional examples of incorrect cubing were provided and a development work item was created with the Bastian Development team.
Promote installed on site
Danial follows up with Bastian Support to confirm that cubing issues have improved and the issue seems to have been fixed.
Bastian Support reaches out for further confirmation issue is resolved. The ticket is closed with no response.
Gabriel Mafurro (Jafra) contacts Bastian Support to report there are still issues cubing orders as previously reported.
September 24th - October 4th
Bastian Support and Jafra teams work together on further adjustment to Container sizes and install a promote for additional logging and cubing processes. We also reviewed the current Cubing logic changes previously applied through CNA 40 (July 2019)
2. If the order cube => 1 medium box and <= 1 large box, then software to select 1 large box
3. If order fits cube > 1 large box, then software to select 2 medium boxes
4. If order fits cube => 2 medium boxes, then software to select 2 large boxes
Bastian Development team review current logic and include
A Database backup is requested and provided from the Jafra team for Bastians in house testing
Bastian development team begins a re-write of cubing logic for all container sizes and begins in-house testing.
as coordinated with Bastian and Jafra Teams a promotion is installed including the updated cubing logic. Promote rolled back due to waving errors around changes to cubing logic.
Final promote implemented with coordination from both Jafra and Bastian teams. System tested and confirmed to be cubing all work properly.
Bastian Software development team re-wrote and tested all logic pertaining to order import and cubing.
Next Steps and Preventative actions
1. Software Project Lifecycle
2. Implement an on-site test environment.
3. Implement Promote Procedure
4. Review RCA Process
Our commitment to you:
Bastian Solutions understands the impact of the disruption that occurred and affected operations for your organization. It is our primary objective in providing our clients with superb customer service, and we assure you we're taking the required preventative measures to prevent reoccurrence.