Knowledgebase Article Number |
360043629894 |
Description |
Published February 26, 2020, at approximately 4 p.m. EST. |
Resolution |
At Bastian Solutions, we continually strive to provide superb customer service at the highest standard, and not only reactive but proactive support. Transparency is a key component in helping achieve this objective and with that in mind, we are providing a full root cause analysis for the disruptions in service on February 20th 2020 described below. Summary: 3:02 AM EST 4:24 AM EST 5:00 AM EST 5:57 AM EST 6:10 AM EST
Root Cause: Overnight SQL jobs were not functioning properly after DB failover caused by SQL upgrade on Sunday 2/16. This caused the log drive for the SQL server to fill up and cause the issues experienced Resolution: ExactaDB and AutoStore Statistics DB shrunk Next Steps and Preventive Actions: Bastian DBA resources have put together a list of next steps.
Our commitment to you: Bastian Solutions understands the impact of the disruption that occurred and affected operations for your organization. It is our primary objective in providing our clients with superb customer service and we assure you we're taking the required preventative measures to prevent reoccurrence.
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