Click Here to Download The "Customer Uploader Package"
Full Synopsis of the Customer Uploader Tool & Agent Access
The Customer Uploader Tool is a comprehensive, Windows-based application designed to facilitate secure file management by uploading files to a Microsoft Azure Blob Storage account with robust security measures.
Customer Uploader (Customer Side):
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User Interface:
The main interface features an intuitive layout where the Organization field is pre-populated based on configuration settings, and a Ticket ID field is provided—this field is mandatory before proceeding with any file uploads. -
File Upload Process:
Users can click the Upload button to open a file selection dialog. Once a file is chosen, the application renames it using the format:
Organization -- Ticket ID -- {Original File Name}
This naming convention ensures consistency and traceability for each upload. During the file transfer, a progress bar displays real-time status updates, ensuring users are informed throughout the process. -
Cloud Integration:
The renamed file is then securely uploaded to a Microsoft Azure Blob Storage account. This integration leverages Azure’s secure storage infrastructure, ensuring that all files are stored in a protected environment.
Agent Access (Agent Side):
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Access Control:
The Agent Access feature is restricted to authorized personnel. The Agent Access button will only be visible if the application’s configuration contains the keyword "access". When this button is clicked, a password prompt appears, allowing only those with valid credentials to proceed. -
Additional Functionalities:
Once authenticated, a dedicated Agent Access window opens, offering enhanced file management capabilities:- Listing ZIP Files: Displaying all ZIP files from the Azure Blob Storage container along with their creation dates.
- Previewing File Contents: Allowing agents to view the contents of files within ZIP archives without the need to extract them.
- Extracting Files: Enabling the extraction of selected files or directories from ZIP archives to a local destination.
- Searching Within ZIP Files: Providing functionality to search for specific keywords or content inside ZIP archives.
- Generating Sharable Links: Creating secure, time-limited SAS (Shared Access Signature) links that facilitate temporary access to specific files.
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Operational Efficiency:
These advanced features empower agents to manage, manipulate, and distribute files efficiently while ensuring that all operations adhere to the highest security standards.
Overall Integration:
Together, the Customer Uploader Tool and Agent Access interface deliver a unified solution for secure file uploading and management. The application seamlessly integrates with Microsoft Azure, leveraging its secure blob storage capabilities to protect sensitive data and ensure compliance with modern security practices. Whether you are a customer needing to upload files with traceable naming conventions or an agent responsible for managing and processing these files, this tool provides the necessary functionalities in a secure and user-friendly manner.
For further assistance or inquiries regarding the application, please contact our support team.