For technical support, call 844-BASTIAN and follow the prompts:
- Press 1 for Software Support – Assistance with AOR, EXACTA, and Touch-and-Pick-to-Light systems.
- Press 2 for Controls Support – Help with PLCs, HMIs, conveyors, sensors, VFDs, and scanners.
- Press 3 for Robotics Support – Support for robots and palletizers.
- Press 4 for Advanced Technology Support – Assistance with AutoStore, Swisslog, and Ultra systems.
- Press 5 for BAV Support.
- Press 6 for E-commerce Support – For quotations and new/replacement parts, you can also call 888-575-9992 (option 2).
- Press 7 for all other inquiries.
- Press 9 for Spanish support – This option can be used as a translator.