As an end user, you can be a member of one organization or multiple organizations. If you're a member of a shared organization, you can see tickets for all members of that organization.
Note: A shared organization must be set up by an administrator. Please have system expert contact our support team to request this be properly configured.
To track your organization's support requests
- Click your profile icon on the upper-right side of any page and then click Requests.
- Click the Organization Requests link on the page to see all the requests in your organizations.
This link will only appear if you're a member of a shared organization. - To see details about a request, click the request title. You can add comments to a request if an administrator has set it up.