Tracking your organization's support requests

As an end user, you can be a member of one organization or multiple organizations. If you're a member of a shared organization, you can see tickets for all members of that organization.

Note: A shared organization must be set up by an administrator. Please have system expert contact our support team to request this be properly configured.

To track your organization's support requests

1. Click your profile icon on the upper-right side of any page and then click Requests.
   
2. Click the Organization Requests link on the page to see all the requests in your organizations.
   
   This link will only appear if you're a member of a shared organization.
3. To see details about a request, click the request title. You can add comments to a request if an administrator has set it up.