Updating a support request in Requests with a comment, CC, or organization

You can update any existing support request that is not closed with a comment.

You can also add CCs to an existing support request. If you belong to multiple organizations, you can also change the organization for a support request when you view it in the Support Portal.

To update an existing support request

1. Click your profile icon on the upper-right side of any help center page and then click Requests
   
   By default, the page displays all requests that you have submitted.
2. Click the link for the request you want to update.
3. Add a comment to update the request.
4. If the CC option is enabled and you are signed in, you can add an email address to copy a user on the ticket (When you add a CC to an existing ticket, you must also add a comment.)

    

5. If you belong to multiple organizations, you can change the organization for the support request.
6. Click Submit