Updating a support request by email

Users can update an existing support request ticket with a comment by email. Your email must reference an existing ticket, using the proper syntax, in plain text. You must have permission to update the ticket, either as a requester, be cc'd on the ticket, or a user of the shared organization.

To Update an existing support request by email: 

1. In your email client, create a new email message or forward an existing email.The email is sent to the support team. The subject can be anything you want.
2. At the top of body of the email, enter the ticket ID for an existing support request using the following syntax:

   #id ticketnumber

         For Example: 

#id 123456

1. Leave one line black for the ticket id.
2. Enter the comment you want to add to the ticket after the blank line. Email should look similar to this:
   
3. Send the email.