Submitting a support request

Users can submit requests using the support request form on our Support Portal. 

The support request form may contain more fields than those described in this section. It depends on what action is being performed. You can't remove any of the default fields on the submit request form.

To submit a support request in the help center

1. In the Support Portal, click "Submit a request" at the top of the page.
2. If the cc option is enabled, you can add an email address to copy a user on the ticket. To copy multiple users, use a comma to separate each email address. 
3. Enter a subject and description of the problem. Please complete all required fields.
4. If you belong to multiple organizations, select the organization that pertains to this specific support request.
5. Add any attachments up to 20 MB. 
6. Then click Submit.